Why is Real-name Authentication Necessary
Compliance Requirements
Currently, global regulations in the financial sector are becoming increasingly strict, especially regarding the flow of funds. To comply with international anti-money laundering (AML) and counter-terrorism financing (CFT) regulations, real-name authentication has become a necessary part of compliant operations. Through identity verification, the OKX platform can ensure that its services comply with the legal frameworks of various countries, particularly when handling cross-border transactions.
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Ensuring Transaction Security
Real-name authentication can effectively prevent identity theft and fraud, enhancing the security of the transaction process. By verifying users' true identities, the system can identify and block illegal inflows or outflows of funds, thereby effectively protecting users' digital assets from harm.
Improving Service Quality
After confirming user identities, the platform can provide more accurate service support. For example, in cases of account loss or forgotten passwords, the platform can quickly assist users in restoring access based on verified information, enhancing the overall service experience.
How to Check if the App is the Latest Version
Enter the OKX App homepage, click the menu icon in the upper left corner, select [Profile and Settings], scroll down to the bottom and click [About OKX], then select [Check for Updates] to confirm if the current version is the latest.
How to Authenticate Identity? OKX Identity Authentication Beginner's Guide 2025
Once you ensure the App is the latest version, you can follow the instructions below to complete the identity and video authentication process.
How to Authenticate Identity
Open the OKX App homepage, click [Profile and Settings] in the upper left corner, then [Profile], and select [Identity Authentication], and then choose [Authenticate Now]. On the authentication page, you need to upload photos of your identification documents (such as ID card, passport, or driver's license) showing both the front and back, and complete facial recognition, submitting the information as prompted.
How to Conduct Video Authentication
Video authentication must be completed in the [C2C Buy Crypto] function. Enter the OKX App homepage, click [C2C Buy Crypto], and after entering the [My] page, select [C2C Video Authentication], and click [Authenticate Now] to start the process.
When conducting video authentication, please turn on the device's microphone and camera, and do not use headphones. The system will automatically play a risk warning voice, which you do not need to repeat. After the prompt ends, clearly respond with [Yes] at the sound of the "beep," and then submit the video materials and wait for review.
Please note that both identity authentication and video authentication must be completed via the App.
Handling Abnormal Situations
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What to do if authentication fails
It is recommended that you retry video authentication or verify and supplement accurate personal information (such as name, ID number, etc.) before resubmitting the authentication application. If the problem persists, you can contact platform customer service for further assistance. -
What could be the reason for being unable to authenticate
Possible reasons include unstable network connection, device camera or microphone malfunction, or other technical issues. If you cannot resolve it yourself, it is recommended to contact customer service through [Online Communication] at the bottom of the help center, and we will handle it as soon as possible.
Common Questions about Identity Authentication
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How to increase transaction and withdrawal limits
You must first complete identity authentication. After successfully passing authentication, the corresponding account's deposit, withdrawal, and trading permissions will be enhanced. The limit restrictions corresponding to different authentication levels can be referenced below: -
I have multiple nationalities; which account should I use for identity verification
To ensure a smooth review process, please use the nationality that completely matches your identity information for authentication. -
Why can't I choose a voter ID as identification
Your country or region may not list the voter ID as a supported identity verification document. If you confirm that this document has legal effect locally, please contact customer service for specific support information. -
What constitutes a valid government-issued identification document
Identification documents issued by government authorities that have legal effect, such as resident ID cards, passports, and driver's licenses, are all considered valid documents. -
Why is it necessary to provide address information
According to regulatory compliance requirements, the platform needs to verify the user's residential address to confirm the authenticity of their identity. Providing address information also helps enhance account security protection. -
Why can't I register if I am under 18 years old
According to relevant laws and regulations and platform service terms, users must be at least 18 years old to register and use the platform's services. -
Why is a selfie required for account authentication
Submitting a selfie is to compare it with the identification document photo to ensure that the operation is being performed by the individual. We promise that all uploaded materials will be stored securely and will not be disclosed to any third parties. -
What types of documents can be used for address verification during account authentication
Documents that can be used for address verification include:
Driver's license (must clearly show the current address and match the information provided)
Government-issued valid identification documents with address information
Public utility bills (such as water, electricity, gas bills), bank statements, or property management payment receipts that include the current address and are dated within the last 3 months
9. Can I use received letters or packages to verify my personal address
No. The platform only accepts the formal documents listed above as address proof materials; ordinary letters or packages do not have verification validity.